Terms of Service

1. Our Services

CrossLoom provides customized professional technology and business-process services, including website design and development, workflow automation, systems integration, database configuration, dashboards, reporting, technology consulting, troubleshooting, and support. We do not sell or ship physical products through this website unless stated in a separate written agreement.

2. Proposals and Project Agreements

Before paid project work begins, we may provide a proposal, statement of work, estimate, invoice, or other written agreement describing scope, deliverables, schedule, responsibilities, pricing, and payment terms. If a signed project agreement conflicts with these Terms, the project-specific agreement controls. An estimate is not a guaranteed final cost unless expressly identified as a fixed-price quote.

3. Client Responsibilities

• Provide timely and accurate information, content, approvals, credentials, and access needed for the work.
• Confirm the right to provide all text, images, data, trademarks, software, and other materials supplied to CrossLoom.
• Review deliverables and provide feedback within the stated timeframe.
• Maintain appropriate backups and internal controls for systems and data.
• Use deliverables lawfully and in accordance with applicable third-party terms.

4. Scope Changes

Requests that materially change the approved scope, deliverables, integrations, assumptions, or schedule may require a revised proposal, change order, or additional hourly charges. CrossLoom will seek approval before performing material out-of-scope work that creates additional charges.

5. Fees and Payments

Fees and payment schedules appear in the applicable proposal or invoice. Customized projects may require payment before the entire project is delivered.

• An initial deposit or startup payment may be due before work begins.
• Phase or milestone payments may be due when work is completed, presented for review, or before the next phase begins.
• Final payment may be due before production launch, transfer of files or administrative control, or final handoff.
• Approved additional work may be billed through a change order, revised milestone, or approved hourly charge.

6. Maintenance and Support

Project pricing does not include indefinite maintenance, monitoring, content updates, third-party changes, or ongoing support unless stated in writing. A client may purchase an optional monthly plan, support retainer, or hourly support under separately stated terms.

7. Delivery and Acceptance

Services are delivered electronically through methods appropriate to the project, including deployment, secure file delivery, shared repositories, demonstrations, documentation, or transfer of administrative access. Clients should report a material failure to meet the written scope within 10 business days after delivery or demonstration so CrossLoom has a reasonable opportunity to investigate and correct a confirmed in-scope issue.

8. Intellectual Property

Each party retains ownership of material it owned or developed independently before the project. After full payment, the client receives the ownership or license rights described in the project agreement. CrossLoom retains its pre-existing tools, reusable components, general methods, know-how, and non-client-specific code and grants any license needed to use them as part of the paid deliverable. Open-source and third-party materials remain subject to their own terms.

9. Confidentiality and Sensitive Information

Each party will use reasonable care to protect confidential project information and use it only for legitimate project purposes unless disclosure is authorized or legally required. Regulated or highly sensitive information requires prior written agreement on handling and safeguards.

10. Third-Party Services

Projects may rely on third-party platforms. CrossLoom does not control those services and is not responsible for their outages, price or policy changes, discontinued features, security incidents, or other acts, though we will use reasonable care when recommending or configuring them.

11. Warranties and Disclaimers

CrossLoom will perform services with reasonable professional care. Except for commitments in a written project agreement, the website and services are provided as is and as available. We do not guarantee uninterrupted operation, compatibility with every device or third-party service, specific financial results, search placement, sales levels, or freedom from every defect or threat.

12. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, or consequential damages. CrossLoom's total liability arising from a particular project will not exceed the amount the client paid CrossLoom for the services giving rise to the claim. These limits do not apply where prohibited by law or to fraud, willful misconduct, or other liability that cannot be limited.

13. Suspension and Termination

CrossLoom may suspend or terminate services for nonpayment, unlawful use, abusive conduct, material breach, security risk, or a request that would violate law or third-party terms. Upon termination, the client remains responsible for completed work and approved nonrecoverable expenses.

14. Website Use and Governing Law

You may not misuse this website, attempt unauthorized access, interfere with operation, introduce malicious code, impersonate another person, or use the site unlawfully. These Terms are governed by Alabama law. Before filing a formal claim, the parties agree to make a good-faith effort to resolve the matter directly.

15. Changes and Contact

We may update these Terms as our services or legal obligations change. Changes do not retroactively alter a signed project agreement. Questions may be sent to kevin@crossloomconsulting.com.