Effective: July 19, 2026 · Last updated: July 19, 2026
This policy explains when CrossLoom may collect payment for customized professional services. Actual amounts, percentages, and dates appear in the applicable proposal, statement of work, or invoice.
1. Payments Before Full Delivery
Customized services require planning, technical work, and reserved project capacity before final delivery. Clients should expect payments to occur in phases rather than as one payment after the entire project is complete.
2. Initial Deposit or Startup Payment
A deposit or startup payment may be required before work begins. It may reserve time and fund discovery, planning, research, setup, initial design, or development. CrossLoom is not required to begin until the required payment and starting information are received. The proposal explains how the payment applies to the project price.
3. Phase and Milestone Payments
A project may be divided into discovery and planning, design or prototyping, core development, integrations and testing, and production launch. A milestone invoice may become due when a phase is completed, presented for review, or before the next phase begins. Work may be paused until a required milestone invoice is paid. A preview, test link, demonstration, draft, or partially functioning system is not full project delivery.
4. Final Payment
Unless the project agreement states otherwise, the final balance may be due before production launch, transfer of final source files or deliverables, transfer of administrative ownership or credentials, removal of development restrictions, or final handoff. CrossLoom may provide previews before final payment so the client can review progress.
5. Changes and Additional Work
Work outside the approved scope requires client approval and may be billed through a change order, revised milestone, or hourly invoice. Examples include additional features, expanded integrations, extra revision rounds, major content entry, new data requirements, or changes requested after approval.
6. Third-Party Expenses
The client may be responsible for approved third-party expenses such as domains, hosting, databases, payment processing, email, software licenses, APIs, proxy services, or other vendor charges. Whenever practical, client-specific third-party accounts should be owned and paid directly by the client. CrossLoom will not add a material third-party expense without disclosure or approval.
7. Maintenance and Hourly Support
Monthly maintenance is not automatically included in the original project price. An optional maintenance agreement states the fee, billing date, included work, service limits, exclusions, response expectations, and cancellation terms. Clients without a maintenance plan may request support at the rate quoted at that time. CrossLoom will obtain approval before performing billable support unless already authorized.
8. Late or Failed Payments
Invoices are due on the stated date. If a payment is late, declined, reversed, or disputed, CrossLoom may pause work, adjust the schedule, suspend maintenance, or withhold deployment and final deliverables until the account is current.
9. Cancellations and Refunds
Cancellation and refund eligibility is governed by the project agreement and our Cancellation and Refund Policy. Clients remain responsible for completed work and approved nonrecoverable expenses. Any eligible refund is generally limited to the unearned portion of prepaid fees.
10. Payment Processing
Payments may be processed through Stripe, Zoho Payments, bank transfer, check, or another method identified on the invoice. Third-party processors handle payment credentials under their own terms and privacy policies. CrossLoom does not directly store complete payment-card numbers.
11. Contact
Questions about an invoice or payment may be sent to kevin@crossloomconsulting.com.
Business Contact
CrossLoom LLC
Calera, Alabama, United States
kevin@crossloomconsulting.com