Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact information, such as your name, business name, email address, telephone number, and mailing or business address.
• Inquiry and project information, including messages, service interests, project requirements, communications, files, and feedback you choose to provide.
• Billing and transaction information, such as invoice details, payment status, amount, date, and payment-provider reference information.
• Technical information ordinarily provided to website hosting and security services, such as IP address, browser and device type, approximate location, referring page, requested pages, date and time, and diagnostic logs.
• Business records reasonably necessary to provide services, including agreements, approvals, and support history.

2. Payment Information

Payment-card and bank-account credentials are processed by the payment provider presented at checkout or on the invoice, such as Stripe, Zoho Payments, or another disclosed provider. CrossLoom does not directly store complete payment-card numbers.

3. How We Collect Information

• Directly from you when you email, call, request services, sign an agreement, pay an invoice, or communicate about a project.
• Automatically through ordinary website hosting, security, and server functions.
• From service providers involved in payments, hosting, communications, accounting, or project delivery.
• From publicly available business sources when reasonably necessary to respond to an inquiry or evaluate a potential project.

4. How We Use Information

• Respond to inquiries and communicate with prospective and current clients.
• Prepare proposals, estimates, agreements, and invoices.
• Provide, secure, maintain, and support our services.
• Process and document payments and manage project deliverables.
• Improve website reliability, accessibility, and security.
• Prevent fraud, misuse, and unauthorized access.
• Maintain business, accounting, tax, and legal records and comply with law.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies necessary for hosting, security, session management, or basic functionality. If we later enable nonessential analytics, advertising, or additional tracking, we will update this policy and provide notices or choices when required.

6. How We Disclose Information

We may disclose information to hosting, security, email, accounting, project-management, database, and technical service providers; payment processors and financial institutions; professional advisers; government authorities when legally required; and appropriate parties when necessary to protect rights, safety, systems, clients, or the public. We may also disclose information in connection with a business reorganization or transfer, subject to appropriate safeguards.

• We do not sell personal information.
• We do not share personal information for cross-context behavioral advertising.

7. Retention and Security

We retain information only as long as reasonably necessary to provide services, maintain project and financial records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, or security requirements. We use reasonable administrative, technical, and organizational safeguards. No transmission or storage method is completely secure.

Do not send passwords, Social Security numbers, complete payment-card numbers, medical records, protected health information, or other highly sensitive information through this public website or ordinary email. Contact us first if a project may require sensitive data.

8. Your Choices

You may contact us to ask what personal information we maintain about you, request correction, request deletion of information we are not required to retain, opt out of non-transactional marketing, or ask about our privacy practices. We may need to verify your identity before completing a request.

9. Third-Party Services and Children

Third-party websites and services linked from our site are governed by their own privacy policies. Our services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.

10. Visitors Outside the United States

CrossLoom is based in Alabama, United States. If you access our website from another country, information may be processed in the United States, where privacy laws may differ from those in your location.

11. Changes and Contact

We may update this policy as our website, services, vendors, or legal obligations change. The revised policy will be posted with a new last-updated date.

Privacy questions and requests may be sent to kevin@crossloomconsulting.com.